I'm trying to load a ticket into a currently logged in users browser as shown here, https://developer.zendesk.com/rest_api/docs/voice-api/talk_partner_edition#open-ticket-in-agents-browser.
I've tried POSTing using both Postman & cURL but receive 403 Forbidden. I've tried authenticating with my known Zendesk user&password combo.
curl https://XXXXXX.zendesk.com/api/v2/channels/voice/agents/XXXX/tickets/XXXXX/display.json -H "Content-Type: application/json" -v -u [email protected]:XXXXXXXXXXX -X POST
Does anyone know what I could need to do extra?
Cheers
Do you have Talk Partner Edition enabled on your account? This error is common if you don't have a subscription for that specific product. Please contact the support team if you are not sure.