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how to create a zendesk ticket with inline image

I would like to create a ticket with inline image but cannot get through it. I am using a rich text having a pasted screen capture image, the content is like 

"<img ..."

By using ZendeskApi_V2, I set the Ticket's Comment HtmlBody with the content mentioned but did not work, neither of PlainBody or Body.

Anyone can help, please.

For instance:

In my application, an image is inserted into a RadEditor

enter image description here

By setting the Ticket.Comment as 

var ticket = new Ticket {
    Comment = new Comment {
        HtmlBody = HttpUtility.HtmlDecode(RadEditor.Content)
    }
}

After sending the Create Ticket request, I cannot see the inline image in the Zendesk dashboard.

So, did I do it in a right way? How should an embedded or inline image be sent through Zendesk API?

Solution

  • You may need to upload the attachment file first, then you can set the attachment's token in the comment. See here - https://developer.zendesk.com/rest_api/docs/support/tickets#attaching-files