I have a plugin that is triggered every time when an account entity is updated. I also have a workflow that updates the account when an opportunity is closed as won.
Plugin works well when I'm in the account form and hit the save button. Workflow works well too except that when it's updating the account my plugin is not triggered even when it should be(?).
Any ideas?
I faced a similar kind of situation as yours, where I had a depth checking enabled in the plugin code. Workflows updating the entity has a depth of 3, which will get bypassed if you have that checking of 1 inside the plugin code.
Not sure if you have a similar issue here, since you're saying it's managed code and you dont have access to it. Is it some kind of package that you bought/downloaded; or will it be possible to get your hands on the code?