Django SMTPServerDisconnected at /reset_password/ Connection unexpectedly closed

Question

I am trying to send a password reset link to users but I keep getting this error.

My views.py:

def password_reset_request_view(request):
    if request.method == 'POST':
        email = request.POST.get('email')
        if email:
            try:
                user = CustomUser.objects.get(email=email)
                subject = "Password Reset Requested"
                email_template_name = "users/password_reset_email.html"
                c = {
                    "email": user.email,
                    "domain": request.get_host(),
                    "site_name": "Your Site",
                    "uid": urlsafe_base64_encode(force_bytes(user.pk)),
                    "user": user,
                    "token": default_token_generator.make_token(user),
                    "protocol": 'http',
                }
                email_content = render_to_string(email_template_name, c)

                logger.debug(f"Sending email to {user.email}")
                logger.debug(f"Email content: {email_content}")

                # Create an SMTP connection with debug level set to 1
                connection = get_connection()
                connection.open()
                connection.connection.set_debuglevel(1)

                send_mail(
                    subject,
                    email_content,
                    settings.DEFAULT_FROM_EMAIL,
                    [user.email],
                    fail_silently=False,
                    connection=connection
                )

                messages.success(request, 'A message with reset password instructions has been sent to your inbox.')
                logger.debug("Email sent successfully")
                return redirect('password_reset_done')

            except CustomUser.DoesNotExist:
                messages.error(request, 'No account found with this email address.')
                logger.error("No account found with this email address")
                return redirect('reset_password')


    return render(request, 'users/password_reset.html')

My settings.py:

EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
EMAIL_HOST = 'smtp.mail.yahoo.com'  # Your email service SMTP server
EMAIL_PORT = 587  # The port your SMTP server uses (e.g., 587 for TLS)
EMAIL_USE_TLS = True  # Use TLS for security
EMAIL_HOST_USER = '[email protected]'  # Your email address
EMAIL_HOST_PASSWORD = 'password'  # Your email password
DEFAULT_FROM_EMAIL = '[email protected]'  # Default from email address

I feel like my code is correct. Why do I keep getting this error?

Answer 1

The code seems correct, the problem is with your mail provider. Change to outlook, gmail etc and see if the error exists.

For outlook, change settings.py to:

EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
EMAIL_PORT = 587
EMAIL_USE_TLS = True
EMAIL_HOST = 'smtp-mail.outlook.com'
EMAIL_HOST_USER = "[email protected]"
EMAIL_HOST_PASSWORD = "password"
DEFAULT_FROM_EMAIL = "[email protected]"