We are developing a contact form for a SaaS application; each instance of our application will have a contact form to contact the instance owner.
Our first version sends email from a generic SaaS email address (i.e. [email protected]) to the owner of the instance (i.e. [email protected]).
This works, but of course if [email protected] replies to the email, the answer gets sent to [email protected] . I'm wondering what's the best practice here:
I'm leaning towards 2. Thoughts?
Alex
I'd definitely go for option 2 . From-Header / Envelope-From should make it clear that the message originated at your service (and allow proper bounce handling etc) . I'm not aware of any current mail clients that cannot handle reply-to header correctly. to be on the safe side you could mix in option 3 and clearly state that the message was sent from address [email protected] via your webform.