I have a jrxml template to create PDF. It has a static text field with symbols like TradeMark, Copyright and ServiceMark. The TradeMark and Copyright symbols are rendered properly in the PDF but not ServiceMark. I use Jasper v6.16.0 and Times New Roman font.
The Times New Roman font doesn't seem to include a glyph for the service mark character. Therefore you'll need to use a different font to render the symbol in PDF.
You can either use a different font for the whole text (for instance the DejaVu Sans font included in the JasperReports fonts jar does have a glyph for the service mark symbol), or create a font set so that the text uses Times New Roman for letters/digits/etc and only uses DejaVu Sans (or another font) for characters that Times New Roman doesn't support.
Such a font set would look something like this in the font extension:
<fontFamilies>
<fontFamily name="Times New Roman">
<normal>...path.../Times New Roman.ttf</normal>
<pdfEncoding>Identity-H</pdfEncoding>
<pdfEmbedded>true</pdfEmbedded>
</fontFamily>
<fontSet name="Times New Roman Font Set">
<family familyName="Times New Roman"/>
<family familyName="DejaVu Sans">
<excludedScript>LATIN</excludedScript>
</family>
</fontSet>
</fontFamilies>