Embed Twilio Flex into a custom application

Question

I have written a custom application and would like to be able to offer Twilio Flex as a plugin. I see that they have integrated their Flex Agent with CRMs like Salesforce. Is there a guide or documentation on how to do this with a custom written app?

Answer 1

You can do this by

• Creating an iframe in your custom app that points to your flex url (https://flex.twilio.com if you are using hosted flex)
• rate flex plugin with your required features
• Use postMessage to implement the communication between your flex plugin and your custom app

Here is a sample repo that shows how to implement click to dial from a custom app using above method https://github.com/abhijitmehta/flexClickToDialCRMIframe