I am working on a voice bot at the moment. I am having difficulty in extracting pan card number (hazwr2312g). Customer can give it in many different ways. for example they can say my pan id is (hazwr2312g).
I have created a regex based on pan rules, which is working fine /[a-z]{3}[abcfghljpte][a-z][0-9]{4}[a-z]/i and extract pan number.
However, when the customer is giving pan number via voice then "g" is often replaced by "ji" (hazwr2312 ji) in the end of sentence.
various utterances:
1) my pan number is hazwr2312 ji 2) hazwr2312 ji is my pan number 3) it is hazwr2312 ji 4) hmm ahem my id is hazwr2312 ji
so-forth
how can I tackle this? Please guide me
Regards Meet
you can try by using regex or you also opt split, indexOf etc, if you having particular type of keyword that coming all the time or common.