I'm implementing ZenDesk chat functionality in an iOS application. During development, I obviously need to test the chat functionality between the mobile phone and the web interface to simulate communication between user and support.
When I launch a new chat without configuring it in any way, in the Zendesk Chat Dashboard, this will make a new visitor appear, which I'm betting is visible to support.
I have looked at the documentation for the Zendesk chat for iOS, but even though it was pretty thorough, I couldn't find anything there.
Is there some way to make my simulated user only visible to me in the Zendesk Chat Dashboard, so I can test the chat functionality during development?
You could initiate the chat to your test user from the dashboard, or you could create a test department, add your agent to the department, then initiate the chat into that department. Otherwise you may have to use a separate chat account for testing.