Struggling on IF conditions

Question

What the problem I want to ask is I cannot make the E part, but the V one is working and I tried all I could to figure it out what is going on in my logic... Please help me out to make the 'E' works.

import java.util.Scanner;

public class Service {

    public static void main(String args[]) {
        String service;
        float monthV, usaV, ausV, rusV, callV;
        float monthE, usaE, ausE, rusE, callE;

        Scanner input = new Scanner(System.in);

        System.out.print("Which service did you use for the calls?<V - Vartec, E - Eircom> :   ");
        service = input.nextLine();

        if (service.charAt(0) != 'E')
            if (service.charAt(0) != 'V') {
                System.out.println("Thank you for your time...good bye.");
            } else {
                if (service.charAt(0) == 'V') {
                    System.out.print("\nPlease enter the total number of calls made in the month:   ");
                    monthV = input.nextFloat();

                    System.out.print("\nPlease enter the number of minutes spent calling the USA:   ");
                    usaV = input.nextFloat();
                    System.out.print("\nPlease enter the number of minutes spent calling the Australia:   ");
                    ausV = input.nextFloat();
                    System.out.print("\nPlease enter the number of minutes spent calling the Russia:   ");
                    rusV = input.nextFloat();
                    callV = ((usaV * 0.06f) + (ausV * 0.08f) + (rusV * 0.24f));
                    System.out.println("The total cost of using the Vartec service for the month is"
                            + String.format("%.2f", callV));
                } else {
                    if (service.charAt(0) == 'E') {
                        System.out.print("\nPlease enter the total number of calls made in the month:   ");
                        monthE = input.nextFloat();

                        System.out.print("\nPlease enter the number of minutes spent calling the USA:   ");
                        usaE = input.nextFloat();
                        System.out.print("\nPlease enter the number of minutes spent calling the Australia:   ");
                        ausE = input.nextFloat();
                        System.out.print("\nPlease enter the number of minutes spent calling the Russia:   ");
                        rusE = input.nextFloat();
                        callE = ((usaE * 0.19f) + (ausE * 0.85f) + (rusE * 0.92f));
                        System.out.println("The total cost of using the Vartec service for the month is"
                                + String.format("%.2f", callE));
                    }
                }
            }
    }

Answer 1

simple way

char ch = service.charAt(0);

if (ch == 'E') {
   // do E
} else if (ch == 'V') {
    // do V
} else {
    // do neither E nor V - that is, BYE
}

a bit more advanced (easier to understand with more options):

char ch = service.charAt(0);

switch (ch) {
    case 'E':
    case 'e':  // also handle lowercase
        // do E
        break;
    case 'V':
    case 'v':
        // do V
        break;
    // more options if needed
    default:
        // do neither of the above
        break;
}

Your problem is doing something like

if (ch != 'E') {
    // something else
    if (ch == 'E') {
        // will never enter here
     }
}

Note: you can also use a switch with strings (unless using very old java version):

// changed to uppercase, we don't mind the case of input
switch (service.toUpperCase()) {
    case "VARTEC":
        ....
    case "EIRCOM":
        ...
    default:
        // I don't understand the user!
        ...
}