We’re looking at testing some additional plugins with a potential to buying. I was wondering how easy it is to duplicate a Service Desk instance for testing but remove the email interfaces to ensure nothing is sent out or received by it, can someone please advise? Thanks.
For cloud based installations, Atlassian recommends to order the smallest user tier for such stage-envrionemtns. Afterwards you have to copy your data using the export/import functionality of JIRA to populate your production data to your staging or testing environment.
Have a look at these pages: