Magento ordered product name not showing in admin

Question

I'm having an issue on one of my Magento stores, but can't find out where this is going wrong. The issue is, on the Sales -> Orders -> (order id) page, the ordered items are not visible. Their prices are, including tax and status. The product name is also just available, but not in the order view. Example image Cache has been cleared several times, indexes have been rebuilt several times aswell. I've disabled all non-Zend plugins, but it still won't show.

Is anyone familiar with this issue, or can anyone point me in the right direction for where to look?

Thanks in advance.

[Magento version 1.9.2.2]

Answer 1

I have the same issue and I also have not yet figured out which module breaks that. Probably we can send us a list with all our 3rd party module names, then watch out for those we have both.

However, you could work around that by editing the relevant code in app/design/adminhtml/default/default/template/sales/order/view/items/renderer/default.phtml:

Original snippet from line 34:

<div class="item-text">
    <?php echo $this->getColumnHtml($_item, 'name') ?>
</div>

Change it to:

<div class="item-text">
    <?php echo $_item->getName() ?>
</div>

Edit:

Alternative solution: Watch out for a layout/*.xml file which modifies the addColumnRender action. Removing these references can fix that, but may also break other things:

<adminhtml_sales_order_view>
    <reference name="order_items">
        <action method="addColumnRender">
            <column>name</column>
            <block>somemodule/someblock</block>
            <template>sales/items/column/name.phtml</template>
        </action>
    </reference>
</adminhtml_sales_order_view>