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Query Zendesk tickets by keyword using ZenDesk API

By running the following query I can get all the first 100 tickets from our Zendesk account

curl -u user@domain.com:pass https://subdomain.zendesk.com/api/v2/tickets.json > tickets.json

However, I would like to get tickets with keyword 'Tom'. The keyword should appear in either the collaborators field or text data.

Is there a way to use the Zendesk API to query Zendesk tickets based on a keyword?

Solution

  • Try this:

    search.json?query=Tom

    OR

    search.json?query=type:user "Tom*"

    See, if that helps.

    Refer: Link