I am using Recurly to manage subscription on my web app. During a billing cycle I may call subscription.update_attributes(:plan_code => 'xxx', :timeframe => 'renewal') multiple times but I don't want users to get notified again and again. Can I configure Recurly so it does not do so? I would like to notify users only 3 days before current billing cycle ends
You can disable your Subscription Change email from being sent to users. This way they'll only be notified when their subscription actually renews and they're sent the Payment Receipt email.
Recurly also does have a Renewal Reminder email which is sent 7 days (configurable today) before current bill cycle ends.
Take a look at your email settings page (app.recurly.com/go/emails) to enable, disable, or edit any of these emails.