When I try to edit a record within Archer GRC, it says another user has it open, but the user has told me they no longer have the record open in their session. What do I do?
Have the other user log out of Archer. This is happening because the user still has an open session with Archer GRC. Alternatively an administrator can force the user off the system via the access control, but the former is recommended in case the other user is in the middle of doing some work so that they can finish.