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androidamazon-appstore

Amazon Mobile Ads not displaying Amazon Ads

I have implemented Amazon Mobile Ads in accordance with this guide: https://developer.amazon.com/public/apis/earn/mobile-ads/docs/quick-start

But I am having trouble getting ads displayed, and it looks as if my app is somehow rejected by Amazon ad server:

02-11 11:48:33.774: D/AmazonMobileAds AdLayout(10350): Ad size to be determined automatically. 02-11 11:48:33.779: D/AbsListView(10350): onVisibilityChanged() is called, visibility : 4 02-11 11:48:33.779: D/AbsListView(10350): unregisterIRListener() is called 02-11 11:48:33.799: D/AbsListView(10350): onVisibilityChanged() is called, visibility : 0 02-11 11:48:33.799: D/AbsListView(10350): unregisterIRListener() is called 02-11 11:48:34.099: D/AmazonMobileAds AdRequest WebRequest(10350): URL: http://aax-us-east.amazon-adsystem.com/x/msdk?appId=&dinfo=%7B%22scalingFactor%22%3A%222.0%22%2C%22screenSize%22%3A%22720x1280%22%2C%22orientation%22%3A%22portrait%22%2C%22os%22%3A%22Android%22%2C%22model%22%3A%22GT-I9305%22%2C%22osVersion%22%3A%224.3%22%2C%22connectionType%22%3A%22Wifi%22%2C%22carrier%22%3A%22Chunghwa%20Telecom%22%2C%22language%22%3A%22en%22%2C%22make%22%3A%22samsung%22%2C%22country%22%3A%22US%22%7D&pkg=%7B%22v%22%3A%2215%22%2C%22lbl%22%3A%22Baby%20Monitor%22%2C%22vn%22%3A%220.5%22%2C%22pn%22%3A%22com.astrotek.babymonitor%22%7D&ua=Mozilla%2F5.0%20%28Linux%3B%20U%3B%20Android%204.3%3B%20en-us%3B%20GT-I9305%20Build%2FJSS15J%29%20AppleWebKit%2F534.30%20%28KHTML%2C%20like%20Gecko%29%20Version%2F4.0%20Mobile%20Safari%2F534.30&ad-id=A6Ndy818A0Pko7-rm16G81E&isTest=true&adsdk=amznAdSDK-android-5.1.153&slot=portrait&sz=auto&mxsz=720x0&sha1_udid=262c355fe50b5d6934081c9bce568ac7fed963cb 02-11 11:48:34.629: I/dalvikvm(10350): Jit: resizing JitTable from 4096 to 8192 02-11 11:48:34.834: W/AmazonMobileAds AdLoader(10350): Server Message: DISABLED_APP. Try again in 30 seconds; code: 400 02-11 11:48:34.834: D/AmazonMobileAds AdController(10350): adFailed 02-11 11:48:34.834: W/MainActivity(10350): Ad failed to load. Code: NO_FILL, Message: Server Message: DISABLED_APP. Try again in 30 seconds

A few info that may be relevant:

  1. The SDK is the most recent one (downloaded from https://developer.amazon.com/public/apis/earn/mobile-ads)
  2. Most of the code are the same as example project (FloatingAdActivity.java)
  3. If I change app key to the same as example project ("sample-app-v1_pub-2") it works
  4. The app is registered but not yet published
  5. I am not based in US

What should I change to make my app able to display Amazon Ads?

Solution

  • Turned out the problem is on Amazon's end, contacted them and got it fixed a day later.

    The process was quite straight-forward: I used their developer contact portal: https://developer.amazon.com/help/contact-us.html, selected "Mobile ads General" as the Subject, and the content of my original question above as the Message. They were then able to determine the issue and fixed it.