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callbackasterisksurveyivr

Asterisk callback with IVR survey

I´m pretty now to all this Asterisk-thingy and I wonder, is there a way how to call a user back from asterisk after he ended (hangup) call and give him a IVR survey, then save results somewhere (in form of audio records or DTMF inputs) ?

Solution

  • Sure there are alot of way to do that. But all require understanding of how asterisk works.

    1. Hangup events can be detected by "h" extensions something like this

      exten => h,1,System(/etc/asterisk/create_callback.sh)

    2. After that you have create script for callback, see

      http://www.voip-info.org/wiki/view/Asterisk+auto-dial+out

    3. You need create IVR in your dialplan http://www.voip-info.org/wiki/view/Asterisk+Dialplan+Introduction