Is anyone aware of an application I might be able to use to record or data-log network delays? Or failing that, would it be feasible to write such a program?
I work for a big corporation who have recently deployed a remote file management platform which is causing severe productivity issues for staff in our branch. We work direct to a server, and every time a file is saved now, there is a significant delay (generally between 5-15 seconds, but sometimes timing out all together). Everything is just extremely unresponsive & slow, and it makes people avoid saving files so often, so quite frequently, when crashes occur, quite a bit of work is lost.
And these delays don't only occur on save operations. They also occur on navigating the network file structure. 2-3 seconds pause / outage between each folder-hop is incredibly frustrating, and adds up to a lot of time when you add it all up.
So when these delays occurs, it freezes out the rest of the system. Clicking anywhere on screen or on another application does nothing until the delay has passed its course.
What I am trying to do is to have some sort of data-logger running which records the cumulative duration of these outages. The idea is to use it for a bit, and then take the issue higher with evidence of the percentage of lost time due to this problem.
I suspect this percentage to be a surprising one to managers. They appear to be holding their heads in the sand and pretending like it only takes away a couple of minutes a day. Going by my rough estimates, we should be talking hours lost per day (per employee), not minutes. :/
Any advice would be greatly appreciated.
You could check if the process is responding using C#. Just modify the answer from the other question to check for the name of the application (or the process id, if possible with that C# API) and sum up the waiting times.
This might be a bit imprecise, because Windows will give a process a grace period until it declares it "not responding", but depending on the waiting times might be enough to make your point.