We use CRM 4.0 at our institution and have no plans to upgrade presently as we've spend the last year and a half customising and extending the CRM to work with our processes.
A tiny part of model is a simply hierarchy, we have a group of learning rooms that has a one-to-many relationship with another entity that describes the courses available for that learning room. Another entity has a list of all potential and enrolled students who have expressed an interest in whichever course.
That bit's all straightforward and works pretty well and is modelled into 3 custom entities.
Now, we've got an Admin application that reads the rooms and then wants to show the courses for that room, but only where there are enrolled students.
In SQL this is simplified to:
SELECT DISTINCT r.CourseName, r.OtherInformation
FROM Rooms r
INNER JOIN Students S
ON S.CourseId = r.CourseId
WHERE r.RoomId = @RoomId
And this indeed is very close to the eventual SQL that CRM generates. We use a Crm QueryEntity, a Filter and a LinkEntity to represent this same structure.
The problem now is that the CRM normalizes the a customize entity into a Base Table which has the standard CRM entity data that all share, and then an ExtensionBase Table which has our customisations. To Give a flattened access to this, it creates a view that merges both tables. This view is what is used by the Generated SQL.
Now the base tables have indices but the view doesn't.
The problem we have is that all we want to do is return Courses where the inner join is satisfied, it's enough to prove there are entries and CRM makes it SELECT DISTINCT, so we only get one item back for Room. At first this worked perfectly well, but now we have thousands of queries, it takes well over 30 seconds and of course causes a timeout in anything but SMS.
I'm given to believe that we can create and alter indices on tables in CRM and that's not considered to be an unsupported modification; but what about Views ? I know that if we alter an entity then its views are recreated, which would of course make us redo our indices when this happens.
Is there any way to hint to CRM4.0 that we want a specific index in place ?
Another source recommends that where you get problems like this, then it's best to bring data closer together, but this isn't something I'd feel comfortable in trying to engineer into our solution.
I had considered putting a new entity in that only has RoomId, CourseId and Enrolment Count in to it, but that smacks of being incredibly hacky too; After all, an index would resolve the need to duplicate this data and have some kind of trigger that updates the data after every student operation.
Lastly, whilst I know we're stuck on CRM4 at the moment, is this the kind of thing that we could expect to have resolved in CRM2011 ? It would certainly add more weight to the upgrading this 5 year old product argument.
Since views are "dynamic" (conceptually, their contents are generated on-the-fly from the base tables every time they are used), they typically can't be indexed. However, SQL Server does support something called an "indexed view". You need to create a unique clustered index on the view, and the query analyzer should be able to use it to speed up your join.