Not getting credit after completing A Tour of Google Cloud Hands-on Labs

Received the Email as following:

Join the Google Cloud Innovators program to build your skills and stay up to date on all things cloud, with a range of benefits including special access to Google engineers, the latest news and announcements, as well as free cloud credits.

Claim your 300 free credits to Skills Boost labs by following the steps. Open an incognito window (Ctrl/Cmd+Shift+N) and access the link - https://www.cloudskillsboost.google/catalog?qlcampaign= x y-multi1-event- xx (not the actual event code link.).

Spend at least 6 minutes and complete the lab - A Tour of Google Cloud Hands-on Labs.

After 100% assessment, click “End lab” and validate the 300 credits in your account.

You’ll now be able to access learning materials and labs without charge.

What I tried:

Completed the assessment to 100% multiple times.
spent 30 minutes or more that the recommended 6 minutes

Result:

I still didn't received the 300 free credits to Skills Boost labs.

Solution

Solution 1:

Open the link in a new incognito window (where you are not logged in to your account): https://cloudskillsboost.google/catalog?keywords=GSP282&event=Your
Then in the pop up, enter your code: xy-multi1-event-xx (this example event code link.)
Once entered, then login to your account by entering user ID and password. This will grant initial 9 credits to your account.
After this, you need to complete the lab "A Tour of Google Cloud Hands-on Labs" and spend at least 5 minutes on the lab to redeem the entire 300 credits.

Solution 2:

If you still have issue with claiming the credits, In skillsboost portal, there is a Chat support & an Email support option you can access by clicking at ❔ Help icon