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facebookwebhookswhatsappwhatsapp-cloud-api

Unable to receive customer initiated messages in webhook - Whatsapp Cloud API Webhook


Unable to receive customer initiated messages in webhook - WhatsApp Cloud API Webhook. I had subscribed to all events and when trying test from developers console of meta, webhook is called with POST. But it does not call the webhook when a user sends a new message.

Seems like not an issue with webhook as it got registered, but not getting hit after that.


Solution

  • It was my mistake, but posting the answer for anyone else's future reference.

    Follow as mentioned in here https://developers.facebook.com/docs/graph-api/reference/whats-app-business-account/subscribed_apps/ to subscribe the with the WABA.

    I got the issue resolved by doing the same.