I renewed a SSL certificate with RapidSSL to use with Twilio Link Shortener. The whole thing was working properly until yesterday where I tried to update the certificate, a few days in advance from the expiry.
I downloaded the .pem certificate from RapidSSL and the private key. As the private key was not in PKCS#8 format, I had to convert it, like this:
openssl pkcs8 -topk8 -in rsa.key -out pkcs8.key -nocrypt
Now, when trying to upload the certificate and the private key to twilio, I have the following error message:
One or more domains inside SAN cert is not verified in the organisation SID
I looked into the certificate file like this:
openssl x509 -in certificate.pem -noout -text | grep "Subject: CN"
It gives me:
Subject: CN=thedomain.com
Which domain is obviously validated in the organisation SID. I tried to re upload the former certificate as it will expire only in 10 days (to avoid production disruption) and disaster, I get the same error message.
Am I doing something wrong ? Can anyone make sense of this error message ? I contacted twill's support with no luck so far (they are us based, I'm in the EU, I'd like to avoid wasting a week of back and forth due to tz)
Thanks in advance for the much appreciated help
Well, turned out it was an issue on Twilio's side. Their support just fixed it. I uploaded again the exact same files and all went well...