I want to add a phonecall to one of my supportcases.
When I use the following request, I get an error.
POST https://[CN].suitetalk.api.netsuite.com/services/rest/record/v1/phoneCall
The body:
{
"title":"test",
"message": "test call",
"phone": "+3101234567",
"supportcase": 555
}
The error:
{
"type": "https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.1",
"title": "Bad Request",
"status": 400,
"o:errorDetails": [
{
"detail": "Error while accessing a resource. You have entered an Invalid Field Value 555 for the following field: supportcase.",
"o:errorCode": "USER_ERROR"
}
]
}
The documentation isn't clear enough, does someone know what I should use as value for the supportCase property?
I tried the caseNumber
and also the internal ID
.
Documentation: https://system.netsuite.com/help/helpcenter/en_US/APIs/REST_API_Browser/record/v1/2021.2/index.html#/definitions/phoneCall
When I try to add the related company
as well, it works.
{
"title":"test 12",
"message": "test note",
"phone": "+31642937986",
"supportCase": 555,
"company": 12
}
The property company
has to be send too, also the supportCase
should be linked to that company
for it to work
I had to use both internal Id's