How can I have different Queue locations in the Service Block based on the Agent property?
I have a service block, and the agents entering the service block have a parameter called "BatteryProblem". What I want is, if "agent.BatteryProblem" is true, they stand in a separate queue, and if "agent.BatteryProblem" is false, those agents stand in a separate queue. The challenge is that I want to achieve this with only one service block.
What I tried:
I attempted to set the queue location of the service block based on the agent's "BatteryProblem" parameter. I have provided an image below showing what I tried, but it did not work.
Because that code field has no agent callback, always study the "magic lightbulb" (see here).
Easiest way to solve this is to use a full Queue block upstream (and set the service queue capacity to 1).
The Service block is itself only a combination of Queue, Seize, delay, release. You typically spread it out if you need specific capabilities
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