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JIRA - Send email to anonymous user

I'm trying to figure out a way to send an email to an anonymous user when one creates an issue through the email. What I need is for this anonymous user to receive a notification email when the issue was opened,commented and closed. According to their official documentation this can only be done if the creator is already a user in JIRA or if a user will be created on the fly. None of which works for me. The work-arounds that I found so far are:

  1. JEMH - which promises this functionality but looks unstable, meaning it seems to break (at least for a little bit) with every JIRA update and no downtime is acceptable for me.
  2. Writing my own script as was recommended in the similar thread

I have no problems writing my own script but I just wanted to be sure I won't be reinventing the wheel. Are there any other ways of doing this?

I'll be very greatful for any help.

Solution

  • I doubt this functionality is available already built-in to JIRA, and I have not seen a plugin that will do it.

    I looked into this in the past and came up empty. I suspect it is not built in because for many potential customers it would allow them to get away with a 10 user license and yet still support thousands of users.

    We went with the unlimited user license instead.

    Update: I meant to add to this that you could write a script that would do this, I think. But it looks like it would be a PITA with having to create a custom listener for it to capture changes to the issue https://developer.atlassian.com/display/DOCS/Plugin+Tutorial+-+Writing+event+listeners+with+the+atlassian-event+library