Search code examples
docusignapi

How can we customize the sender name in Docusign emails?

How can we change the sender name shown in all DocuSign emails before "via DocuSign"? Currently it's using the name from the account but we would like to use company's name instead. Didn't find it anywhere in the email resource file.

enter image description here

Solution

  • This name can be changed by going to the DocuSign web app clicking the top-rhgt menu and selecting "Manage Profile", enter image description here

    Then you can update both your name and the company name (as well as the email address if you need to)

    Note that this is account-wide/user-wide for all envelopes. You cannot have this changed per-envelope.

    enter image description here