I am using using wait block for stopping agents moving to next block. I want them to get free every day at 9AM.
My approach: I tried to use dynamic event. what I did is when all the agents enter the wait I create dynamic event of 12 hours means after 12 hours the agents will be free. But that is not accurate approach.
I also tried event that have the option to occur at 9AM exact but it we can only select specific date of the month.
What I am trying to achieve is every day at 9AM the wait block free all the agents.
Try using "schedule". For instance, in the schedule, you can use moments, assign the duration type as Days/weeks and repeat every day and specify the time as 09:00 AM. In the action bar use wait.freeAll() to free all the agents at 09:00 AM daily.