When I do the action Convert To > Promote To Response on a Phone Call Activity a new record of type Campaign Response is created.
This new record has a field originatingactivityid - which I suppose should be populated with the phonecall that I performed the action on, but it isn't.
How does the originatingactivityid work and how can I populate it?
Are there any ways to do it without any development ?
If no, have you deals with this issue before, with a plugin and what was your experience like?
The issue was solved with just simply adding 'Originating Activity' field to the main form of the Campaign Response. I don't know why it wasn't existing on the form.