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My chatbot (lex v2) exceeded intent & utterances quotas and i need more intents. [AWS][LEXV2]


I am creating a large chatbot, the problem is that I have already exceeded the limits that amazon has, I need approximately 1800 intents(it is a large project), and the "hard limits" cannot be increased (I already spoke with an amazon agent) , I wanted to know if anyone has experienced this problem and how to solve it (not changing Dialogflow/wattson tools).

I was thinking of creating a "Chatbot Orchestrator" and splitting the chatbot into several parts (experiences) and invoking the corresponding bot and intent.

Any ideas?


Solution

  • A possible solution is use Kendra for search the intent, basically i need to activate the fallback intent and use Kendra in a lambda function for the search of the answer.

    in this document, there is an example.