Hello I have developed an application that works with React.js and Node.js.
I use AWS and SES (Simple Email Service) to send some emails.
My question is whether there is any way I can keep track of emails sent and opened by my users to prevent them from qualifying me as spam or that my SES account health will decrease too much.
I have seen that there are some browser extensions with which it marks the emails sent with a double tick if the user have read it, but I do not have a record such as in gmail.
Has anyone encountered any similar problems? Is it possible via AWS or via Node to achieve this?
Greetings and thanks in advance.
I agree with @Ravi's answer above - SES does provide notifications - however in my experience the open notification is a lot less reliable than the delivered and bounce notifications.
Tracking opens is difficult as browsers, popup blockers/security software and email clients themselves can disable/break features like read-receipts and tracking pixels in the name or privacy. The most reliable way of tracking opens is to have a clickable link in the email body (and a compelling reason for your user to click on it) and include a unique id in the URL that you can capture server-side.