Search code examples
microsoft-graph-apibotframeworkmicrosoft-teams

Microsoft Teams: How to automatically add a bot to all incoming calls for users?

We'd like to add a bot automatically and immediately to all incoming calls for specific users.

Background: The bot provides services depending on the call context like looking up additional information (that depend on the caller), or managing the call.

Is this possible? Currently the users have to add the bot manually and after taking the call which takes time and might lead to awkward delays.

Solution

  • We cannot add a bot automatically to incoming calls.

    Bot can be added in teams,channels,groupchat,tabs and in messaging extensions.

    You can add bot proactively also. But not for incoming calls.

    Ref Doc: https://learn.microsoft.com/en-us/microsoftteams/platform/resources/bot-v3/bots-overview#what-you-need-to-know-bots

    https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/proactive-bots-and-messages/graph-proactive-bots-and-messages?tabs=dotnet