How to categorize unanswered questions of user from a chatbot?

Question

I want to store the unanswered question of user and categorize them into different classes, the unanswered question will be saved in a excel file.

Answer 1

You can create a dictionary of lists with the categories

categories = {
        "price": [],
        "size": [],
        .
        .
        .
    }

Then go through each categories.keys() and search each key in each question and then append to the list.

for q in questions: #list of questions
    for k in categories.keys():
        if k in q:
            categories[k].append(q)

It will give you a dictionary of categorised questions. But questions can be repeated in several categories, be careful. (you can pop those questions out)