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chatbotamazon-lexaws-chatbot

AWS Lex chatbot not logging utterances (both missed and detected utterances)

One of our AWS bots is not logging detected and missed utterances. Where as all the new bots created in the same account are logging missed utterances in Monitoring -> Utterances section. I have checked the configuration of all the bots and it is all same. In Monitoring -> Monitoring Graphs, I can see the graph showing missed utterances. I am failing to understand why the utterances (both missed and detected) is not appearing in the Monitoring > Utterances section. I know we need to wait 24 hours for them to appear. But it is not appearing at all even after 2 days. So if you can suggest some reasons for this, I will try to look into it. I have made the aliases point to the latest version so no chance of utterances going to a wrong version. Thanks in advance

Solution

  • Utterance statistics are not generated under the following conditions:

    • The childDirected field was set to true when the bot was created.
    • You are using slot obfuscation with one or more slots.
    • You opted out of participating in improving Amazon Lex.

    And as you mentioned, need to wait ~24 hours for data to be processed:

    https://docs.aws.amazon.com/lex/latest/dg/ex-utterances.html