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dialogflow-cx

DialogflowCX- @sys.any Doesn't Grab Everything In Second Flow

@sys.any is not working reliably when it's used outside of the main flow.

Flow to subflow

I created an intent with 9 different words, and every word has been highlighted with the @sys.any entity type.

Training Phrases

The idea of @sys.any is to grab ANY input the user does, however, it's only grabbing some words. If I put the same intent in the main flow at the start, it is able to grab anything I type correctly.

However, if I use the same exact intent in a second flow on the same project, it only grabs some words. If I type "pyramid," the intent is triggered. If I type "train", it's not a match. "Cat" is not a match. "Sandwich" is not a match. "Power" is not a match. "Soda" IS a match.

If I create an entirely new agent with the same exact intent, and have it go to a second flow, it's able to capture everything correctly on the second flow. It almost looks like my secondary flow is bugged. On my "bugged" secondary flow I can put the same intent on it on the start page, and it still only grabs some of the words, not all of them.

Any suggestions would be appreciated.

Solution

  • I have pages later on in the flow that also use sys.any. I actually have four different intents that use sys.any. If I change the intents on the pages later on to all use the same sys.any intent, then the sys.any at the start works properly. It shouldn't interact like this because the pages later on are not connected to the first page that utilizes a sys.any intent. Either way, it solves my problem, well, kind of. It's more of a work-around than a solution.