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DocuSign Sender Not Receiving Notifications
We are currently using DocuSign Apps Launcher in Salesforce. We have a DocuSign sender that isn't receiving any notifications, despite having all Sender and Signer notifications checkboxes checked in their preferences at account.docusign.com.
Solution
Notifications can be set account-wide or per-user. So there are two places to check for notifications. Make sure both are set!
Under "My Preferences" (from top-right menu). you'll see Notifications on the left-hand side, looks like this:
Go to the "Settings" panel (administrators only) and "Signing and Sending" find "Email Preferences":
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