How do you view the full AWS SES error message?

Question

CURRENTLY

1. I use AWS SES with my Wordpress site and WooCommerce plugin.
2. Emails sent to @bigpond.net users fail

ISSUE

I want to examine the unique 16 character message ID, and a code looking like IBxxx where xxx is a series of numbers, but this is not provided to me by Wordpress / WooCommerce.

All I get sent is:

Subject: Delivery Status Notification (Failure)

from:   MAILER-DAEMON@ap-southeast-2.amazonses.com
to:     my@emailaddress.com
date:   Jan 15, 2022, 1:00 PM
subject:    Delivery Status Notification (Failure)
mailed-by:  4444-444.smtp-out.ap-region-1.amazonses.com
signed-by:  amazonses.com

An error occurred while trying to deliver the mail to the following recipients: user@bigpond.com

QUESTION

How can I access the full error message sent from Bigpond?

Answer 1

In case of some services(vpn and ses are the ones I know of), AWS doesn't share the logs directly with the customer. You need to open a support ticket and ask for the logs. In my case i have noticed that they don't always share the full log with you but only the part which interests you.