App turns grey after Splashscreen on some Samsung Devices
We received a bug report for an App, where the app transitions to a grey screen after displaying the Splashscreen on certain Samsung Galaxy devices and therefore the App cannot be used, since the Login/Home Screens are not shown afterwards (see attached image below). One specific device we got told is the following:
Samsung Galaxy Note 10 - Android Version 10 - One UI Version 2.5
The device hasn't enabled Darkmode or any other settings like eye comfort shield. Also Power saving mode is turned off.
Has anyone experienced similar issues and found solutions for it or might it even be a bug from the Samsung Software or in the One UI version? I would be thankful for any tips or help how i might be able to reproduce and/or fix this issue!
Thanks in advance.
Above issue is caused by running the app in full screen mode on OneUI and EMUI devices.
Devices affected: Samsung s9 - android 10, galaxy fold, and most of the huawie devices(p10,p20,p30).
There are 2 factors which causes this issue.
- Navigation Bar disable
- App Theme set to Full Screen
Disabling the Full Screen Activites from the app should fix this issue.
Unfortunately, there is no specific reason/resolve for this bug yet. I tried raising bug at EMUI but was marked infeasible as it no longer support Android , and there is no response Samsung.