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prestashopprestashop-1.7

Prestashop - no bootstrap in backoffice

What is the problem

I recently gave theme support access to backoffice, but all they did is nothing and messing up my backoffice.

enter image description here

I'm using Prestashop 1.7.6.0 (and for some reasons I can't switch to newer version, so update is not an option). Everything was fine, but now I discovered that some backoffice pages (products, brands, attributes) are totally messed up. Looks like it lacks bootstrap, but I have no idea how to make it work.

As far as I know they were supposed to turn on SSL, but looks like domain still lacks certificate. Maybe because of turning it on, everything is messed up?

I have turned off cache and cache/smarty/ catalogs are clear, except index.php file.

Things I did:

Console showed 4 errors. They were about missing fonts (404 error), included in theme.css (see below).

    @import url(//fonts.googleapis.com/css?family=Open+Sans:400,400i,600,700);
@import url(//fonts.googleapis.com/css?family=Ubuntu+Condensed);
@font-face {
    font-family: Material Icons;
    font-style: normal;
    font-weight: 400;
    src: url(e79bfd88537def476913f3ed52f4f4b3.eot);
    src: local("Material Icons"), local("MaterialIcons-Regular"), url(570eb83859dc23dd0eec423a49e147fe.woff2) format("woff2"), url(012cf6a10129e2275d79d6adac7f3b02.woff) format("woff"), url(a37b0c01c0baf1888ca812cc0508f6e2.ttf) format("truetype")
}

.material-icons {
    -moz-osx-font-smoothing: grayscale;

I found all included fonts in admin/themes/default/public and copied them to admin/themes/new-theme/public

Errors disappeared from console. It repaired icons, but problem still occurs:

enter image description here

Where troubleshooting led me

theme.css on broken subpages is incorrect. Even if I don't have any cache and tried using private tab couple times - it does not match real file on FTP.

Here is screenshot of theme.css from sources tab on broken page: enter image description here

And here is confirmation of same file with different content in FTP:

enter image description here

I don't have any caching on server - nothing!

Also when I copy correct theme.css content into wrong one in sources page (which is supposed to be correct, because it's same file!) - subpage is 100% working in a flash. Unfortunately only local.

I even tried to attach this file via direct URL, as you can see in screenshot below - it didn't helped. (Highlighted line is original link rel, which leads me to good path file, but still with wrong content).

enter image description here

Solution

  • After founding out that theme.css is different (still curious how it changed itself) and trying to replace it - I finally tried to remove it from FTP. After that I again cleared all cache, visited broken site without any CSS and then uploaded new one.

    Maybe it was about some update or other stuff. However I copied theme.css from theme/default/public and placed it in theme/new-theme/public.

    Now subpages are working correctly.