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botframeworkmicrosoft-teams

Teams Conversation window displaying error message will not go away


I have a C# botframework bot that I have been debugging and at some point received the error: There was a problem reaching this app -Retry-. Pressing -Retry- does nothing and now that error permanently takes up half of the chat window with the bot. I've read other people experiencing this with tabs pointing to a fix within the manifest file changing the loading indicator but this does not change the behavior. There is another issue with pinned apps: How to avoid There Was a Problem Reaching This App Error When Launching Pinned App from Teams Desktop Client ... but no apparent resolution yet. Anyone have suggestions? Thanks! Error

Card in Web Client (good)

Card In Desktop Client (bad)


Solution

  • There is an ongoing issue in Teams that is causing some users to see an error ("There was a problem reaching the app") when navigating to the bot personal app from flyout. The fix is expected to begin rolling out on October 4th and reach 100% by October 8th.

    Tracker: #4249

    Suggested workarounds for this issue: utilizing the app in web browser, popping out the 1:1 chat, or using mobile Teams client.