Search code examples
dialogflow-es

DialogFlow: follow-up intent automatically moves out to the root level

I'm using DialogFlow console. My follow-up intents are supposed to stay inside the parent intents at the sub-level. However, it somehow automatically moves to the root level. (see the pic below)

How could i move it back to the sub-level? DialodFlow doesn't support drag and move within an agent..

enter image description here

Solution

  • As per the documentation of the follow-up intents, follow-up intent is a child of its associated parent Intent.

    Referring to the doc, I created a simple chatbot and it is working as intended and maintains the parent-child hierarchy.

    You can refer to the below sample Appointment Intent hierarchy.

    enter image description here

    response :

    User : book appointment
appointment-followup: today?
User : yes
Appointment-yes-followup : ok we will book it for you this afternoon will that be fine?
User : yes
Appointment-yes-yes-followup : Ok done it will be booked today afternoon


User : book appointment
appointment-followup: today?
User : no
appointment-no-followup : do you want to book tomorrow?
User : yes
Appointment-no-followup : sorry we don't have booking for tomorrow

    Whenever you create any follow-up intent it creates an output context that is automatically added to the parent Intent and an input context of the same gets added to the follow-up intent. Making changes in the input context of the follow-up intent does not maintain the parent-child hierarchy.

    In my Appointment-yes-yes follow-up intent the input context was Appointment-yes-followup, when I tried changing the input context and added my parent intent in the input context i.e Appointment, the follow-up intent went out of the hierarchy.

    enter image description here

    enter image description here

    You can also check for the same in the Json response also.

    To get the follow-up intent to the sub-level of the parent intent, you need to create the follow-up intent under parent follow-up intent as dialogflow does not provide drag and move option and the input context of the follow-up intent must contain the parent follow-up intent .

    For example Appointment-yes-yes should contain Appointment-yes followup in the input context.