Heroku: user status banned from creating email addons on apps

Question

I deployed a Django application on Heroku, which uses email verification during signup. I wanted to use Sendgrid addons, unfortunately I am getting this error:

Item could not be created.... **User- user status banned**

Answer 1

The problem is not with heroku the issue with sendgrid

I have googled regarding this issue, you have to contact to sendgrid regarding this issue:

https://support.sendgrid.com/