Search with special character "-" not working in Apache Solr

I have Customer data indexed in Apache Solr with details such as name, address, contact numbers, birth date, etc.

I am trying to search the index with the following query, but couldn't get any results.

http://locahost:8983/solr/customer/select?q=address:ATA-1234

here the special character "-" is used to search the contact number field.

Tired with escape backslash as per the document (https://solr.apache.org/guide/7_3/the-standard-query-parser.html#escaping-special-characters), but no results

http://locahost:8983/solr/customer/select?q=address:ATA\-1234
http://locahost:8983/solr/customer/select?q=address:"ATA\-1234"
http://locahost:8983/solr/customer/select?q=address:"ATA-1234"

Tried with KeywordTokenizerFactory and WhitespaceTokenizerFactory (https://solr.apache.org/guide/7_2/tokenizers.html#keyword-tokenizer), but no results
Will Text Analysis be performed on Wildcard and Fuzzy search? Does the below query work?

http://locahost:8983/solr/customer/select?q=contact:*01\-1234*

Can someone please clarify the above queries?

Solution

The below query works well with forward-slash (/).

http://localhost:8983/solr/tech_products/select?q=name:ata/-133

Example : Input Value : "Samsung SpinPoint P120 SP2514N - hard drive - 250 GB - ATA-133"

With StandardTokenizer, the value is split into tokens as below

ST Samsung  SpinPoint P120  SP2514N hard drive  250 GB  ATA 133

With ClassicTokenizer, the value is split into tokens as below.

ST Samsung  SpinPoint P120  SP2514N hard drive  250 GB  ATA-133