I am using BigBlueButton with canvas. I installed it using the script provided on their Github page, namely:
wget -qO- https://ubuntu.bigbluebutton.org/bbb-install.sh | bash -s -- -w -a -v xenial-22 -s bbb.example.com -e [email protected]
The problem is whenever I create a conference and join it. I couldn't use the audio neither listening.
When clicking on join with microphone, an error pops-up saying:
Failure on call (reason=ICE error) (error 1004)
And when I click on the Listen only, nothing happens.
I consulted the logs but nothing useful, I suspected some sound errors due to host configuration but I am not able to get things clear. Maybe some of you could have an idea about which logs to consult.
I suspect it is a problem related to FreeSWITCH, I followed a setup here about setting up FreeSWITCH with a firewall (even though I don't use a firewall but BBB config indicates that it considers a firewall) but nothing changed.
Any suggestion would be appreciated.
In my case I fixed this by commenting the line containing (voiceBridge=...) In app/models/bigbluebutton_conferenfe.rb.