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dynamics-crmdocusignapi

DocuSign integration for Dynamics CRM 365 - GetSignatures fails

We and our customers are using Dynamics CRM online and DocuSign integration. Since the last 10 days our customers are receiving an issue in the GetSignatures workflow step.

The error message is:

DocuSign.DSIntegrationActivity.GetSignatures: System.Exception: Unable to deserialize the returned JSON. Endpoint: GetSignatures.
Error Description: Error checking sharepoint folder for /Opportunity (Unknown) Server Response
{"Error":"Unknown","ErrorDescription":"Error checking sharepoint folder for /Opportunity"}

Our customer has the DocuSign integration solution version 6.2.2.0

Can you please help us to solve the issue? Thank you

Solution

  • Our customers reported that the issue has been solved. No update or change is required in Dynamics CRM to fix the issue. DocuSign fixed the issue on the DocuSign side.