I have been directed here by Google after raising a ticket with them.
I have a custom action that is saying to some users "Sorry, {action name} isn't available or set up for your language or country." even though the action is available to the users language and country. The user is able to use other similar custom actions without issue and I'm at loss to understand what the problem may be and Google are unable to help further.
I have double checked and all countries are checked in the console and the users devices is set to English (and English is the only locale set for the action.
I'm not sure what else I can do to troubleshoot the problem.
I suspect this will end up being related to this question : Google Actions not supported for English(Ireland) language
Any pointers would be helpful, thank you.
OK, shortly after posting this I found out what is likely to be the issue and it is indeed related to the link in my question. Will leave this here in case it helps others.
So it would appear that even though having the custom action set to 'English' if the user has their language set to 'English - Ireland' it will not work, but in the action console, there is no ability to add an English (Irish) locale!
So basically, users from Ireland cannot user the custom action.
If anyone knows a solution (other than telling users to change their language), please do let me know!
What I do not understand is how they have other actions that work. Could this be that they are not custom actions?