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pythonapisalesforcechatbot

How to create a case in a Salesforce using python

please help, I am trying to create a case in Salesforce account using external live agent chat. Like email to case or whats app to case works how external the chat-bot works in Salesforce?

Solution

  • Use the standard REST API Endpoint URI

    First done authentication

    from simple_salesforce import Salesforce
sf = Salesforce(
username='user name of salesforce account', 
password='password', 
security_token='token')

    URI : /services/data/v41.0/sobjects/Case

    Operation : POST Body : JSON

    Sample post parameter list

    data ={
    "Subject" : "Radio is repaired",
    "Priority" : "high",
    "Description":"Radio has damaged because of handling."
}

x = sf.Case.create(data)

    It create a case in Salesforce case object using REST API