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servicenow

sys_ui_policy vs catalog_ui_policy in servicenow

If I create sys_ui_policy will that also apply to catalog items or do I explicitly need to create the same catalog_ui_policy?

In terms of building the UI policy both are some just addition filed on catalog_ui_policy -> Catalog item | cat_item

Catalog UI Policy: enter image description here

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UI Policy: enter image description here

Solution

  • Yes, sys_ui_policies would also apply to the catalog items. But you could not use the variables as conditions. So, if you're in the catalog, I would definitely use catalog ui policies.