Search code examples
djangoherokudocusignapiwebhooksdocusignconnect

DocuSign Connect - Error - The remote server returned an error: (503) Server Unavailable

DocuSign Connect Push is showing the following error:

Error - The remote server returned an error: (503) Server Unavailable.

When I tried the same with postman the API is working. Any help will be appreciated. The project is hosted in Heroku.

Solution

  • You're using connect webhooks? The error means that your server responded with a 503 error to DocuSign.

    Check your server logs.

    Also check out the postman replay technique.

    Added

    To test your webhook listener (your server), you need to use the exact same request (as a POST) as the request (notification) from DocuSign.

    Anything else is not a real test. Use the postman replay technique to capture a notification and then replay it to your server.