I have published my first android app and its quite different from iPhone.
On some android app purchases I got cancellation of the order. When I check the orders I get a reason saying: Cancellation requested from phone.
In the upper left corner of the screen there is an email contact of the purchaser - so I sent emails to those who have cancelled but never got a feedback.
Is this the right way to get feedback in these cases? How can I find out the reason for cancellation? I realized that there are problems with purchase processing in some cases (I asked a friend to purchase my app) - does this happen often and is this a main cause for cancellation ?
Many thanks...
In android, a customer can cancel a purchase so long as they do it before 30? mins have elapsed. It's been my experience that a fair number of app sales end up being canceled by customers. I believe this is because the customers are trying the app and finding that it's not something they actually want to pay for.
As far as cancelation reason, I think there's no good way for that data to flow back to developers yet (I've never seen a real reason given on cancelations that have happened in my apps).
Does this happen often? In the case of my app, yes.