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htmlemailoutlooksalesforce-marketing-cloud

HTML text displayed twice when opening the email from Outlook

I built an HTML block with a personalized code in the email and I would like to know why the text is displayed twice when opening the email in Outlook from a desktop device, only when using Windows OS.

<!--[if mso]>
        <v:rect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" style="height:42px;v-text-anchor:middle;width:218px;" arcsize="5%" strokecolor="#ffffff" fillcolor="#ffffff">
          <w:anchorlock/>
          <center style="color:#1672b9;font-family:'Noto Sans', sans-serif;font-size:12px; letter-spacing:1.5px; font-weight:bold;border-radius: 15px;">Personalized code</center>
        </v:rect>
      <![endif]-->
      <a style="background-color:#ffffff;border-radius: 15px;color:#1672b9 !important;display:inline-block;font-family:'Noto Sans', sans-serif;font-size:12px;line-height:44px;text-align:center;text-decoration:none;width:100%;-webkit-text-size-adjust:none;mso-hide:all; font-weight:bold; letter-spacing:3px;">Personalized code</a>

enter image description here

Solution

  • Use this:

    <!--[if mso]>
  <v:rect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" style="height:42px;v-text-anchor:middle;width:218px;" arcsize="5%" strokecolor="#ffffff" fillcolor="#ffffff">
    <w:anchorlock/>
    <center style="color:#1672b9;font-family:'Noto Sans', sans-serif;font-size:12px; letter-spacing:1.5px; font-weight:bold;border-radius: 15px;">Personalized code</center>
  </v:rect>
<![endif]-->
<![if !mso]>
  <a style="background-color:#ffffff;border-radius: 15px;color:#1672b9 !important;display:inline-block;font-family:'Noto Sans', sans-serif;font-size:12px;line-height:44px;text-align:center;text-decoration:none;width:100%;-webkit-text-size-adjust:none;mso-hide:all; font-weight:bold; letter-spacing:3px;">Personalized code</a>
<![endif]>

    See also: "How do I make an “else” in an IE HTML conditional?".